PRODUCT SHIPPING & RETURN POLICY

Shipping Canada:

Orders Over $100 before Tax & after Discount are shipped FREE.

Orders Under $100 are shipped at a flat rate of $10

If you need special requirements please contact us before ordering.

Shipping USA:

Orders Over $150 before tax & after discount are shipped FREE

Orders Under $150 are shipped at a flat rate of $20

If you need special requirements please contact us before ordering

Shipping UK/Europe/ Middle East:

Orders over $250 before tax & after discount are shipped FREE

Orders Under $250 are shipping at a flat rate of USD $50

If you need special requirements please contact us before ordering

All Tax and Duty are buyers responsibility, shipping time varies by location and buyer to follow shipping time with tracking number with the shipping company.

Please note: return shipments or shipment not picked up or wrong addresses will be re stocked with a 10% restocking fee.

ORDER POLICY

  1. All orders are shipped from Canada with regular post.
  2. All orders are subject to 13% tax (HST)
  3. All product and service prices are in CAD ( Canadian Dollars)
  4. Lash4u is not responsible for lost or stolen orders.
  5. Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc…) will be the responsibility of the customer.
  6. Orders are shipped in 2-3 days business days after placing order and payment processed; please add processing time to choose shipping time.
  7. Express services are available (additional charges apply).
  8. Damaged goods, shortages, and discrepancies must be reported within 2 days of order received.
  9. Discount codes does not work for any of the “KIT”
  10. ALL the “KIT” must be ordered separately from regular products.
  11. Discount codes will not work if “KIT” is combined with regular product orders.
  12. Product Availability
  13. Lash4u always tries to ship all items on your order, however sometimes, an item becomes unavailable. If this happens while we’re processing your order, we’ll let you know by sending you an email.

PLEASE READ SHIPPING AND RETURN POLICY BEFORE PLACING YOUR ORDER

RETURNS & EXCHANGES

If you are not satisfied with your purchase, please contact our shipping office by email (sales@lash4u.ca) and we will assist you with the process. Please notify us within 5 business days Items need to be returned within 14 days of receipt.

LASH4U cannot accept returns on any opened packaging due to sanitation & health regulations. LASH4U reserves the right to limit returns/refunds due to excessive use of the return policy or any other factor they deem abuse of this privilege.

ADHESIVE DISCLAIMER:

When starting with a new adhesive there is a learning curve. Not all adhesives behave the same and should not be treated the same. Even the most experienced technician will have to learn how to work with any new adhesive they encounter. Retention issues are usually the result of failing to use the product correctly or not using enough. With adhesives of a thinner consistency it is recommended to use more adhesive. Please always use a Hygrometer in your lash room to ensure humidity requirements are met. Temperature and humidity will both cause retention issues.

THERE ARE ABSOLUTELY NO RETURNS AND NO REFUNDS ON OPEN ADHESIVE

Returns: LASH4U must be notified via email (sales@lash4u.ca) within 5 business days of receipt of merchandise.  Orders over 5 days old are non-returnable and non-refundable. Buyers are responsible for return shipping charges. All items need to be returned within 14 days of receipt. No return will be accepted without prior authorization. SHIPPING CHARGES ARE NON REFUNDABLE

Returns due to Customer Error: If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, new shipping fees apply. This includes mistakes in the product(s) selected.

Returns due to LASH4U Error:  In the event that a return is a result of our error, Lash4u will pay for the re-shipping.

Exchange:  LASH4U must be notified by email within 5 business days of receipt of your merchandise to grant an exchange. Products must be unopened. Return shipping fees apply. Once your item has been inspected, you will be refunded for the exchange items with our online store credit. All items need to be returned within 14 days of receipt. No exchanges will be accepted without prior authorization. Items must be unopened and in the original packaging