latest announcement

free shipping within canada for order over $100 before tax and after discount and free shipping to usa for order over $150 before tax and after discount.

Shipping Return

Shipping Canada:

Orders Over $100 before tax & after discount are shipped FREE.

Orders Under $100 are shipped at a flat rate of $15

If you need special requirements please contact us before ordering.

 

Shipping USA:

Orders Over $150 before tax & after discount are shipped FREE

Orders Under $150 are shipped at a flat rate of $20

If you need special requirements please contact us before ordering

 

Shipping UK/Europe/ Middle East

Orders over $250 before tax & after discount are shipped FREE

Orders Under $250 are shipping at a flat rate of USD $40

If you need special requirements please contact us before ordering

 

All Tax and Duty are buyers responsibility, shipping time varies by location and buyer to follow shipping time with tracking number with the shipping Company.

Please note: return shipments or shipment not picked up or wrong addresses will be re stocked with a 10% restocking fee.

RETURNS & EXCHANGES

If you are not satisfied with your purchase please contact our shipping office by email (sales@lash4u.ca) and we will assist you with the process. Please notify us within 5 business days, and items need to be returned within 14 days of receipt. 

LASH4U cannot accept returns on any opened packaging due to sanitation & health regulations. LASH4U reserves the right to limit returns/refunds due to excessive use of the return policy or any other factor they deem abuse of this privilege. 

ADHESIVE DISCLAIMER:

When starting with a new adhesive there is a learning curve. Not all adhesives behave the same and should not be treated the same. Even the most experienced technician will have to learn how to work with any new adhesive they encounter. Retention issues are usually the result of technicians failing to use the product correctly or not using enough. With adhesives of a thinner consistency it is recommended to use more adhesive. Please always use a Hygrometer in your lash room to ensure humidity requirements are met. Temperature and humidity will both cause retention issues.

There are ABSOLUTELY NO RETURNS and NO REFUNDS on open adhesive.

Returns: LASH4U must be notified via email (sales@lash4u.ca) within 5 business days of receipt of merchandise.  Orders over 5 days old are non-returnable and non-refundable. Buyers are responsible for return shipping charges. All items need to be returned within 14 days of receipt. No return will be accepted without prior authorization. SHIPPING CHARGES ARE NON REFUNDABLE

Returns due to Customer Error: If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, new shipping fees apply. This includes mistakes in the product(s) selected. 

Returns due to LASH4U Error:  In the event that a return is a result of our error, Lash4u will pay for the re-shipping.  

Exchange:  LASH4U must be notified by email within 5 business days of receipt of your merchandise to grant an exchange. Products must be unopened. Return shipping fees apply. Once your item has been inspected, you will be refunded for the exchange items with our online store credit. All items need to be returned within 14 days of receipt. No exchanges will be accepted without prior authorization. Items must be unopened and in the original packaging.